Powerful Phrases For Effective Customer Service


Powerful Phrases for Effective Customer Service shares more than 700 phrases and scripts to defuse even the most difficult interactions. Covering 30 challenging customer behaviors and 20 tough employee-caused situations, this indispensable reference ensures that employees will never again be at a loss for words when dealing with customers.

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SKU (ISBN): 9780814420324
Renee Evenson
Binding: Trade Paper
Published: 2012
Publisher: AMACOM – Harper Collins Publishers