Powerful Phrases For Effective Customer Service

$15.00

Powerful Phrases for Effective Customer Service shares more than 700 phrases and scripts to defuse even the most difficult interactions. Covering 30 challenging customer behaviors and 20 tough employee-caused situations, this indispensable reference ensures that employees will never again be at a loss for words when dealing with customers.

SKU: 9780814420324 Categories: , Tags: ,

Description

SKU (ISBN): 9780814420324
Renee Evenson
Binding: Trade Paper
Published: 2012
Publisher: AMACOM – Harper Collins Publishers