Delight Your Customers


In Delight Your Customers, service expert Steve Curtin makes a compelling case that attention needs to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy customers. Illustrated with real-world stories and examples, this refreshing guide helps readers take their customer service from ordinary to extraordinary.

SKU: 9780814432808 Categories: , Tags: ,


SKU (ISBN): 9780814432808
Steve Curtin
Binding: Trade Paper
Published: 2013
Publisher: AMACOM – Harper Collins Publishers

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