Customer Service Survival Kit


The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book’s blend of clear techniques, lessons from behavioral science, case studies, situation-specific advice, and practice exercises.

SKU: 9780814431832 Categories: , Tags: ,


SKU (ISBN): 9780814431832
Richard Gallagher
Binding: Trade Paper
Published: 2013
Publisher: AMACOM – Harper Collins Publishers